Refund policy
Return & Refund Policy
Sometimes it just doesn't work out. We get it. We want you to love what you ordered, but if something isn't right, eligible items may be returned according to the guidelines below. Please review the requirements before starting a return.
Naked Cake will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label.
To start a return, contact info@shopnakedcake.com with your order number and reason for return.
Return requests must be submitted within 7 days of delivery. The return window begins on the date tracking shows the package was delivered. Once your return is approved, eligible items must be shipped back within 7 days of the return authorization.
If eligible, a full refund will be given once your package has been received and confirmed that the conditions for reimbursement.
Approved refunds will be issued to the original payment method used for your Naked Cake order. Please allow additional time for your bank or payment provider to post the refund to your account.
If your order arrives in multiple packages, the return window for each item begins on the date that item's package is marked delivered.
- Items that do not meet the eligibility requirements above may be refused and returned to the customer.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow 5 - 7 business days from the day we receive the returned package to process.
- You will be emailed after return has been processed to confirm what has been done.
Exchanges/Exclusions
For health, hygiene, and safety reasons, the following product categories are final sale and cannot be returned or refunded unless the item arrives damaged, defective, or incorrect:
|
Final sale and non-returnable categories |
|